Refund policy

Return and Refund Policy

At Wexvanta, we want you to be satisfied with your purchase.

Returns:
We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and include all original packaging and accessories.

For hygiene and product-protection reasons, opened or used earbuds may not be eligible for return unless the item is defective or damaged.

Damaged or Defective Items:
If your order arrives damaged or the product is defective, please contact us within 7 days of delivery. Please provide your order number and clear photos or videos showing the issue.

Refunds:
Once we receive and inspect the returned item, we will notify you whether your refund is approved. Approved refunds will be issued to the original payment method.

Return Shipping:
Customers are responsible for return shipping costs unless the item was received damaged, defective, or the wrong item was sent.

Order Cancellations:
Orders can be canceled before they are shipped. Once an order has shipped, it can no longer be canceled and must follow our return policy.

Contact:
For return or refund questions, please contact us through the contact information provided on our website.